Slide 1:2007 Hotqua – Activities I. SemesterSlide 2:Hotqua Aktivitäten 2007 www.hotqua.de 2 Quality Management ISO 9001 Workshop: Chamber of Commerce and Industry Bucharest, 25-27.06.07, Satisfaction degree 90%Slide 3:Hotqua Aktivitäten 2007 www.hotqua.de 3 Hotqua Quality Standards CENTRUL DE AFACERI MAREA NEAGRA HOTEL PRESIDENT **** 905500 Mangalia - Romania, Str. Teilor nr. 6, Tel.:(+40)(241)755861; Fax: (+40)(241)755695 E-mail: office@hpresident.com May & June 2007 Photo: Hotel employees Slide 4:Hotqua Aktivitäten 2007 www.hotqua.de 4 DEHOGA Berlin Further education Quality Manager ISO 9001:2000 Berlin, 13-15.06.07 Location: Hotel Sylter Hof Berlin Satisfaction degree of the participants: 95%Slide 5:Hotqua Aktivitäten 2007 www.hotqua.de 5 DEHOGA Berlin Complaint Management Hotel, 04.05.07, contentment degree 96%Slide 6:Hotqua Aktivitäten 2007 www.hotqua.de 6 DEHOGA Berlin Complaint Management Restaurant, 04.05.07, contentment degree 94%Slide 7:Hotqua Aktivitäten 2007 www.hotqua.de 7 DEHOGA Berlin Complaint Management Restaurant, 03.05.07, contentment degree 92%Slide 8:Hotqua Aktivitäten 2007 www.hotqua.de 8 DEHOGA Berlin Complaint Management Hotel, 03.05.07, contentment degree 95%Slide 9:Hotqua Aktivitäten 2007 www.hotqua.de 9 DEHOGA Berlin Service Quality (02.07), Communication (03.07), Professional Sales (04.07)Slide 10:Hotqua Aktivitäten 2007 www.hotqua.de 10 Hotqua Quality Standards Schloss & Gut LiebenbergSlide 11:Hotqua Aktivitäten 2007 www.hotqua.de 11 Quality Management ISO 9001:200 Quality Auditor Workshop Auditor exam from CERTQUA Sucevita, February 2007Slide 12:Hotqua Aktivitäten 2007 www.hotqua.de 12 Service Quality In- house further education: Service quality from the viewpoint of the guests Introduction of the service standards Schloss & Gut Liebenberg (February March April)Slide 13:Hotqua Aktivitäten 2007 www.hotqua.de 13 Quality Management Online - courses Quality Representative DIN-EN-ISO 9001 (December 2006) Quality Manager DIN-EN-ISO 9001 (2007) Photo: Samira Rayan, Frankfurt am Mai