Slide 1:2005 Hotqua - ActivitiesSlide 2:Hotqua Aktivitäten 2005 www.hotqua.de 2 Hotqua – Service-Quality-Barometer Congratulation fort he SQS - Certificate Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005 Slide 3:Hotqua Aktivitäten 2005 www.hotqua.de 3 Quality Auditor ISO 9001 Congratulation fort the passed auditor exam Satisfaction degree: 98,2% Photo: some participants during the exam preparation on 11.11.05Slide 4:Hotqua Aktivitäten 2005 www.hotqua.de 4 Internal Audit & Certification The Tourism Office of the city of Turnov and the Tourism Association bohemian paradise passed successful the internal audit: Photo: The Centre of Turnov and the employees of the Tourism Association Slide 5:Hotqua Aktivitäten 2005 www.hotqua.de 5 Certification Audit ISO 9001:200 Congratulation to the successful past external certification audit West Balaton Marketing, 11.10.05 Europe Direct, 10.10.05Slide 6:Hotqua Aktivitäten 2005 www.hotqua.de 6 IDEQUA – Project Implementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, Greece Contentment degree of the participants: 92% Photo: Employees of the chamber during the implementation workshop, September 2005Slide 7:Hotqua Aktivitäten 2005 www.hotqua.de 7 IDEQUA- Project Auditation of a QMS in the BSRBC /Hotel President in Mangalia, Romania Certification audit successfully existed on 12.09.05. Congratulation! Photo: BSRBC emplyees and the Lead AuditorSlide 8:Hotqua Aktivitäten 2005 www.hotqua.de 8 Further education in Buenos Aires Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89% Photo: Representative of German-Argentine companies during further education (Daimler- Chrysler, Schering, Wella, Lufthansa, etc)Slide 9:Hotqua Aktivitäten 2005 www.hotqua.de 9 Certification audit Congratulations to the employees of the low office Wutzke & Förster from Frankfurt Oder to the existed certification audit DIN- EN-ISO 9001:2000 Photo with the certificate (23.08.05)Slide 10:Hotqua Aktivitäten 2005 www.hotqua.de 10 Lead, guide, motivate Hotqua-Workshop: Lead, guide, motivate Satisfaction degree: 92% AHK, Montevideo July 2005 Slide 11:Hotqua Aktivitäten 2005 www.hotqua.de 11 Online Courses Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005 Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005Slide 12:Hotqua Aktivitäten 2005 www.hotqua.de 12 IDEQUA – Project Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05 UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005Slide 13:Hotqua Aktivitäten 2005 www.hotqua.de 13 IDEQUA - Project Implementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94%  Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005 Slide 14:Hotqua Aktivitäten 2005 www.hotqua.de 14 IDEQUA - Project Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany Photo: hotel employees, 03.05.05 (internal Audit)Slide 15:Hotqua Aktivitäten 2005 www.hotqua.de 15 IDEQUA – Project Quality representative workshop in Mangalia, Romania Satisfaction degree of the participants from Germany, Hungaria, Romania and Greece: 95% Hotel President / BSRBC in Mangalia / Romania, 29.04.05Slide 16:Hotqua Aktivitäten 2005 www.hotqua.de 16 In-house further education Quality management implementation -workshops Satisfaction degree of the participants: 97% Photo: employees of the Low office Wutzke & Förster, Frankfurt / Oder, April 2005 Slide 17:Hotqua Aktivitäten 2005 www.hotqua.de 17 In-house further education Service quality from the viewpoint of the guests, 28.02.05 Professional sales, Hotel and Restaurant, 21.03.05 Complained management, 04.04.05 Satisfaction degree of the participants: 90% Photo: Employee from the wedding castle Parkhotel RatteySlide 18:Hotqua Aktivitäten 2005 www.hotqua.de 18 Online further education Quality representative course, March 2005 Satisfaction degree of the participant: 82% (Dr. Anita Wieser) Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin)Slide 19:Hotqua Aktivitäten 2005 www.hotqua.de 19 Quality Training Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua Romantik Hotel Alte Försterei, February - March 2005Slide 20:Hotqua Aktivitäten 2005 www.hotqua.de 20 Workshop Professional sales in the front office Contentment degree of the participants: 92% Hotqua Office Berlin Mitte, 26.02.05Slide 21:Hotqua Aktivitäten 2005 www.hotqua.de 21 Sales workshop Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05 Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05Slide 22:Hotqua Aktivitäten 2005 www.hotqua.de 22 Sales Training Sales training by Fischer´s Contentment degree by the workshop participants: 93% Fischer´s finest food, Friedrichstraße Berlin, 12.02.05Slide 23:Hotqua Aktivitäten 2005 www.hotqua.de 23 IDEQUA Projekt Partner Romantik Hotel, D BSRBC, Mangalia, RO West Balaton Marketing, HU Europe Direct, HU CIC-Xanthi, GR Bohemian Paradise, Turnov, CZ UBBSLA, Varna, BG Hotel Tourist, Chepelare, BG Photo: Kick-off meeting Creta, 27-28.01.0