Slide 1:2003 Hotqua - ActivitiesSlide 2:Hotqua Aktivitäten 2003 www.hotqua.de 2 Workshop in Neubrandenburg EuRoB Partnerworkshop Quality Management Contentment degree of the workshop participants: 94% Photo: “Konzertkirche“ EuRoB Exposition in Neubrandenburg, 02.12.03Slide 3:Hotqua Aktivitäten 2003 www.hotqua.de 3 Workshop in Montevideo Customer oriented activities Contentment degree of the workshop participants : 83% Radisson Victoria Plaza Hotel Montevideo, 21.11.03Slide 4:Hotqua Aktivitäten 2003 www.hotqua.de 4 Sales - Workshops Workshop: Sales strategies Contentment degree of the workshop participants : 83% Haus der Begegnung VCH- Hotel, Berlin, 6.11.03 Design and sales of packages Contentment degree of the workshop participants : 87% Photo: kmgne in Dessau, 27.10.03Slide 5:Hotqua Aktivitäten 2003 www.hotqua.de 5 Certification DIN-EN-ISO 9001 Congratulation for the certification DIN-EN-ISO 9001 Hotel Horizont, Neubrandenburg, 07.10.03Slide 6:Hotqua Aktivitäten 2003 www.hotqua.de 6 Workshop SQG Service quality from the viewpoint of the hotel guests Contentment degree of the workshop participants : 83% Photo: Hotel DBH/VCH, Berlin, 27.09.03Slide 7:Hotqua Aktivitäten 2003 www.hotqua.de 7 QMS Health Management High Quality Representative ISO 9001:2000 Contentment degree of the workshop participants: 85% Photo: Workshop participants in the Hotel Dietrich-Bonhoeffer- Haus/VCH Berlin, 29-31.08.03Slide 8:Hotqua Aktivitäten 2003 www.hotqua.de 8 Online courses in spanish language Costumer orientet activities (Atención al cliente) Contentment degree of the workshop participant: 100% Rosa Melina Armijo, AHK-Honduras, September 2003 Professional sales & telemarketing (Venta profesional directa y telefónica) Contentment degree of the workshop participants: 87% and 100% Analía Dobarro, Mallorca & Marcelo Acosta, Mallorca, Spain Slide 9:Hotqua Aktivitäten 2003 www.hotqua.de 9 Online courses in spanish language Service Quality Hotel & Restaurant (Servicio de calidad hotel / restaurante) Contentment degree : 100 % Ana Maria Siems Forte + Osvaldo Giolito, IDEIAS, Copacabana/Rio de Janeiro, May- August 2003 Quality Representative ISO 9001 Contentment degree of the workshop participant: 100% Ricardo Kaufmann, Montevideo, im August 2003Slide 10:Hotqua Aktivitäten 2003 www.hotqua.de 10 Implementation DIN-EN-ISO 9001 Implementation workshop ISO 9001 Contentment degree of the workshop participants: 90% Hotel Horizont, Neubrandenburg, from February to August 2003Slide 11:Hotqua Aktivitäten 2003 www.hotqua.de 11 Service- Quality- Barometer Hotel & Restaurant Am Alten Rhin, Alt Ruppin Implementation from July to August 2003Slide 12:Hotqua Aktivitäten 2003 www.hotqua.de 12 Inhouse Workshops Reception, Housekeeping, Service and Kitchen Contentment degree of the workshop participants: from 85% to 95% Romantik Hotel Alte Försterei, Kloster Zinna, from March to May 2003 Photo: employees of the Romantik HotelSlide 13:Hotqua Aktivitäten 2003 www.hotqua.de 13 Inhouse Workshops for the Tryp Hotel Potsdam Restaurant Sales (29.03.03) – Contentment degree 100%, Housekeeping (24.04.03) – Contentment degree : 97,5% Service quality Contentment degree : 90% Photo: Tryp Hotel Students, 17.04.03Slide 14:Hotqua Aktivitäten 2003 www.hotqua.de 14 Online further education Hotel & Tourism Management Contentment degree of the participant: 100 % Oliver Bench, Hotel Cottage Photo: AHK Montevideo, Uruguay 29.10.02 - 27.03.03Slide 15:Hotqua Aktivitäten 2003 www.hotqua.de 15 Workshops Front Office Sales Contentment degree of participants: 87 % Tryp Hotel Potsdam Michendorf, 22.02.03 Quality representative / Hotel & Tourism DIN-EN-ISO 9001:2000 Contentment degree of the participants: 85% Romantik Hotel Kloster Zinna 18.03.03 Slide 16:Hotqua Aktivitäten 2003 www.hotqua.de 16 Quality Representative Workshop: Quality Representative ISO 9001:200, Hotel & Tourism Management Contentment degree of the participant: 80% Hotel & Restaurant Am Alten Rhin Alt Ruppin, 08.01.03 Photo: GM Bert Krsynowsk